FAQs & Help

Find answers to the most frequently asked questions about our tours, booking process, and policies. If you don't find the answer you're looking for, feel free to contact us directly.

How can I contact Rios Pura Vida for support?

You can reach our customer support team by emailing [reservas@riospuravida.com] or Whatssap +506 8307-9020. We’re happy to assist with any questions or issues you may have.

Are the tours safe?

Yes, extremely!!! We only have Certified & Professional Guides with many years of experience ensuring that they know every corner and rapid of the river. Your safety is our #1 priority.

What if I need to cancel or change my booking?

If you need to cancel or modify your booking, please contact us at least 48 hours in advance for a full refund or rescheduling options. After this time, cancellation fees may apply.

How do I book a tour?

You can book a tour by visiting our website, selecting the tour you're interested in, and filling out the booking form. Payment is required to confirm your booking. If you need assistance please reach out to us via Whatssap

What is included in the tours?

All tours include certified guides, all gear needed, safety kayaker, seasonal fruits & cookies, round transportation from the meeting point, insurance & taxes